The first step in landing an interview for a great job in the customer service industry is submitting an impressive resume and cover letter.
How do you define “impressive”? Well, your cover letter should instantly grab the attention of the hiring manager by demonstrating that you are a good fit for the position and are enthusiastic about pursuing the opportunity.
This guide will teach you how you can project that impression with your writing, plus share a couple more tips to help you land the coveted interview!
What Should a Customer Service Cover Letter Include?
Your customer service cover letter should contain all of the standard elements expected in a well-written business letter. This includes your contact information, a proper salutation using the name of the contact person (research this!), a catchy introductory paragraph, a powerful summary statement, and a professional-sounding closing.
More specifically, a convincing customer service letter should communicate three major points:
- Your level of experience and most marketable skills
- Past achievements and accomplishments
- Personal tidbits, showing why you are a great cultural fit
If you nail the above, you’d likely get a green light to the next hiring round!
Customer Service Cover Letter Examples
Customer Service Manager Cover Letter Example (text version)
Dear Mr. Bryant,
I read your job listing for a customer service supervisor with great interest. I understand that creating great customer service experiences is absolutely necessary for any company to remain competitive. I understand that hiring the right customer service representatives is extraordinarily important and that hiring the right supervisors is even more.
I believe that my decade of experience in the customer service and hospitality fields makes me uniquely qualified to take on the challenges of this position. I have worked in multiple positions where I have employed my customer service skills both face to face, online, and over the phone. I have always succeeded in meeting the highest standards when it comes to delivering skilled assistance while showing empathy to the customer. I believe that customer service and support plays an integral role in sales and customer retention.
In my most recent position as evening supervisor of the customer support team at Major Retailer, I oversee a team of 10 on-site representative and 15 remote employees. We deliver both online and telephone support services. I also act as the administrator of our automated telephone support system the XYZ telephony 3000.
In the five years that I have worked for Major Retailer, I have been promoted from customer service agent to supervisor. I have also received two commendations for increasing the speed of which customer service calls are resolved by 5% overall, and for achieving the highest rate of support agent retention in the midwest. I am proud of what I have been able to accomplish working with the wonderful team I have over the past several years, but also look forward to exploring future challenges with ABC Corporation.
Prior to my work at Major Retailer, I held several positions that required customer service skills. These were largely in the hospitality industry where I worked as a concierge at both Hotel Chain A and Hotel Chain B. It was in these positions that I learned the power of creating amazing experiences for customers.
In closing, I believe I have the skills and experience needed to execute the duties of this position. I am committed to customer service, and providing support to your valued customers. I am confident that my proven leadership position will enable me to move seamlessly into a supervisory position at your firm. I would love to meet with you.
Entry-Level Customer Service Cover Letter Example
Dear, Ms. Adeline Schmidt,
I am writing to you in regards to the job position for customer service representative that is currently open at Paramounts Inc. I’d be delighted to be considered for this position and strongly believe that your company will benefit from my strong interpersonal skills and commitment to high standards of customer service.
My past experiences include but are not limited to working in a warehouse environment where I would consistently deliver packaged goods to consumers in a friendly and time-efficient manner. Working behind the counter of a local neighborhood deli, where I would communicate with customers to determine the needs of their order. As well as working for a customer service phone line, where I was able to help customers solve issues that they were unable to work out on their own.
In addition to these experiences, I am also highly capable of recordkeeping and transactions’ organization, communicating with others, and showing a consistent and professional demeanor in the workplace.
With all of these aspects considered, I have high hopes that you can consider me for a position with your company. If required, please feel free to contact me at any point in time to discuss my potential employment. I hope that the enclosed resume that I have included with this letter will bring to light any requirements I hold that you may be looking for.
Customer Service Rep Cover Letter Example
To the desk of Ms. Adrianna Blake,
I wish to take a moment to thank you for considering me for the position of customer service representative. For the last two years, I have been working as a specialist in customer care for the satellite office of Diamond Internet and Television services. During the time I spent working for this company, I have managed to develop a wide range of skills that I believe will make me suitable for the position that had been advertised.
During my time at my previous job, I have developed the following skills:
- Live Chat support (using ZenDesk software)
- Real-time phone support
- Lead qualifications and cold calling
- Cross-sells and upsells to existing customers
I was also responsible for conducting phone customer satisfaction surveys of Diamond Telecom customer base, conducting assessments, and inquiring into the reasons for lower ratings. Then, I completed detailed reports for the company’s Customer Success teams.
My experience at Diamond has also allowed me to develop my interpersonal skills and develop a high level of emotional intelligence and resilience.
I hope that this letter and enclosed resume will assure you that I will be an excellent fit for your company. I look forward to discussing the potential of my employment in the future. Once again, thank you for the opportunity.
How to Write a Customer Service Cover Letter
Okay, you now have an idea of how a great customer service cover letter looks like. Now’s your turn to churn out one, or better several!
Here are step-by-step instructions for writing a compelling customer service cover letter:
- Start from the middle — the cover letter body. This is the main part of your letter, so give it the most thought first.
- Briefly explain your background and core skills. Use the job posting as your guide and incorporate the “keywords” from it to describe your main skills and experiences. Years of experience, the names of customer service related computer systems, and industry-recognized training programs are useful keywords that often get a positive response.
- Add “power words” to your narrative. Use strong verbs and adjectives to describe your duties, accomplishments, and personal traits.
- Don’t forget about soft skills. Keep in mind that a good customer service professional has empathy, great listening skills, the ability to resolve conflict, and the ability to deal with angry customers without taking things personally. A customer service professional seeking a management or supervisor position must also show that they can motivate others, provide constructive criticism, and coaching.
- Round up with a call-to-action. Close your cover letter with a short statement, prompting further action such as reaching out to you for further information. Alternatively, you can state your availability for the interview. Then thank the reader and sign off.
- Work on your opening paragraph. Get back to the beginning and add a compelling opening for your cover letter. State the position you are after, as it is written in the job description, and share your elevator pitch.
- Edit and polish. Give your cover letter another unemotional read. Trim some sentences, check for typos, and verify that you’ve addressed all the instructions from the job posting.
What Are 3 Important Qualities of Customer Service?
The top three most important qualities for a great customer service representative are:
- Strong listening and communication skills
- Empathy and compassion
- Mental resilience
Yes, these are all soft skills. But the truth is that many companies are willing to train you to use their customer support software and phone systems for example, but they don’t have the time or willingness to nurture the soft skills that you may or may not possess.
You’ll notice that the first customer service letter above does several things. It outlines technical experience, shows that Margaret has many of the soft skills required in customer service, demonstrates that she is technically proficient, and quantifies her achievements.
You can use this sample as a reference as you write your letter replacing the details here with your own information. Feel free to combine our letter with a resume you can create from one of our many free templates the next time you apply for a customer support position!
Updated on September 2021.